Dastan Jewellery 

At Dastan Jewellery, customer satisfaction is our highest priority.
We strive to deliver high-quality modern jewellery and a smooth, trustworthy online shopping experience.
If your order does not meet expectations, we’re here to help with a fair and simple process.

🧾 Refund Policy

You may request a refund within 15 days of receiving your order if:

  • The item is damaged

  • The item is defective

  • The wrong product was delivered

If your claim is approved:

  • The full amount paid (including delivery charges) will be refunded.

  • Refunds are issued after the returned product is received and inspected by our team.

  • The item must be:

    • unused

    • in original condition

    • with all tags

    • in original packaging

Approved refunds are processed back to your original payment method within 5–7 business days.

🔁 Exchange Policy

You may request an exchange within 15 days of delivery for the following reasons:

  • Size mismatch

  • Colour mismatch

  • Product variation

  • Item received is different from what was ordered

Exchange eligibility requirements:

  • Item must be unused

  • Item must be in original packaging

  • All included tags and accessories must be intact

Exchanges depend on stock availability.
If the requested item is unavailable, you may:

  • choose another item of equal value

  • pay the difference for a higher-value product

  • request a refund (only if your return meets refund conditions)

Refunds for exchange requests are processed and approved by our warehouse team.

❗ Important Notes

  • Flash sale items, discounted products, and gift items are non-refundable unless defective.

  • Customers must pay return shipping costs, unless:

    • The item received is wrong

    • The item is damaged or defective

  • Jewellery items may include minor variations in colour, polish, or texture, which are normal and not considered defects.

💌 How to Request a Refund or Exchange

Please follow these simple steps:

1️⃣ Email Us

Send a message to support@dastanjewellery.com

2️⃣ Include Details

Mention:

  • Your Order Number

  • The Reason for return/exchange

  • Photos of the item (if damaged/incorrect)

3️⃣ Wait for Confirmation

Our support team will respond within 24–48 hours with further instructions and the return address.

We are committed to ensuring your shopping experience with Dastan Jewellery stays easy, reliable and enjoyable.

❓ Refund & Exchange FAQs

1. How many days do I have to request a refund or exchange?

You have 15 days from the date of delivery to submit your refund or exchange request.

2. Do you offer refunds on all products?

Refunds are only offered for damaged, defective or wrong items. Flash sale items, special discounts and gift items are not refundable unless defective.

3. Who pays for return shipping?

If the product is wrong, damaged or defective, we cover the return shipping cost.
For any other reason (size, colour or preference), the customer pays the return shipping.

4. How long does it take to receive my refund?

Once approved, refunds are issued to your original payment method within 5–7 business days.

5. Can I exchange an item for a different model or design?

Yes, as long as the item is in original condition and the requested exchange is in stock.

6. What if the exchange item is out of stock?

You may choose another product, pay the difference for a higher-value item, or—if eligible—request a refund.

7. Are customized or handmade items refundable?

Customized items (if offered) are not refundable unless they arrive damaged.