Dastan Jewellery

At Dastan Jewellery, we want your shopping experience to be smooth, clear, and worry-free.
Find answers to common questions about orders, delivery, payments, returns, exchanges, and more.

If you still need help, our team is always ready to assist!

🛍️ ORDERS & SHOPPING

1. How do I place an order?

Simply select your favourite jewellery pieces, add them to your cart, proceed to checkout, enter your details, and confirm your order. You will receive a confirmation message once the order is placed.

2. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account helps track orders faster and makes future purchases easier.

3. Can I change my order after placing it?

Order changes can only be made before the order is dispatched. Once shipped, changes aren’t possible. Contact us quickly if you need any adjustments.

🚚 SHIPPING & DELIVERY

4. Do you deliver all over Pakistan?

Yes! We deliver to all major cities and towns across Pakistan using trusted courier partners.

5. How long does delivery take?

Standard delivery time is 3–5 business days depending on your city.

6. How can I track my order?

Once your order is shipped, we will send you a tracking number via WhatsApp, email, or SMS.

7. Do you offer free shipping?

Yes, we offer Free Shipping on orders above Rs. 1,500/-.

💸 PAYMENTS

8. What payment methods do you accept?

We currently accept Cash on Delivery (COD) and selected online payment methods (if available on your website).

9. Is Cash on Delivery available everywhere?

COD is available in most locations across Pakistan, depending on courier coverage.

🔁 RETURNS, REFUNDS & EXCHANGES

10. What is your return policy?

We accept returns within 15 days if the item is damaged, defective, or incorrect.

11. What items are non-returnable?

Flash sale items, discounted products, free gifts, and customized pieces are not refundable unless damaged.

12. Who pays for return shipping?

  • If the item is wrong, damaged, or defective, we cover the return shipping.

  • For other reasons, the customer pays the shipping cost.

13. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after the returned item is received and inspected.

14. Can I exchange an item?

Yes, exchanges are allowed within 15 days of delivery, subject to stock availability.

💍 PRODUCT INFORMATION

15. Is your jewellery hypoallergenic?

Most of our pieces are made with skin-friendly, nickel-free materials suitable for sensitive skin.

16. Will the jewellery color fade?

With proper care, the jewellery maintains its shine for a long time. Avoid direct exposure to perfume, water, and sweat for best results.

17. How should I care for my jewellery?

Keep jewellery dry, store it separately, avoid chemicals, and wipe gently after use.

📞 CUSTOMER SUPPORT

18. How do I contact customer service?

You can reach us at:
📧 support@dastanjewellery.com
📱 WhatsApp: +92 315 5445362

19. What are your support hours?

Monday to Saturday, 11:00 AM – 9:00 PM.

20. How fast do you respond?

We usually respond within 24 hours, often sooner during working hours.